A predictive dialer must be supported to operate properly. Even the simplest predictive dialer represents a change for your business, which requires expert support to ensure that your business is not adversely disrupted. The level of support that is required depends on the complexity of the given predictive dialer. General support requirements are as follows:

PREDICTIVE DIALER FEATURE	REQUIRED SUPPORT
Fully Networked System	A qualified LAN administrator should install the network. The LAN administrator should be accessible for on site support during all your working hours.
Full Computer Interface With Contact Management System	On site training for staff and management is required if contact management is used. An ongoing training package should be available to train new staff due to turnover.
Small Screen Interface	Telephone support is required for a small screen interface. No onsite training is required.

MarkeTel's Support capabilities include:

	Internet e-mailed software update improvements.
	Support website with download section, support search, manager tips, etc.
	Remotely reprogram predictive dialing hardware.
	Fast turnover of repairs.
	Loaner Dialer Program
	Good track record at solving problems fast. Check references.